Help center

Product, shipping, care, and returns—answered clearly in one place.

Frequently asked questions

Can Splitflask carry hot and cold drinks at the same time?

Yes. Each chamber is independently vacuum-insulated to reduce temperature transfer while keeping the drinks completely separate.

How long does it keep drinks hot or cold?

With two hot drinks, expect up to 4 hours. With two cold drinks, expect up to 6 hours. When carrying one hot and one cold drink, the hot side lasts 2+ hours and the cold side lasts 4+ hours.

Actual retention varies with starting temperature, fill level, ice, room temperature, and how often each side is opened.

Can either chamber hold a hot or cold drink?

Yes. Both chambers can hold hot or cold beverages. Use two hot drinks, two cold drinks, or one of each.

Is the lid leakproof?

Yes. Splitflask is safe for loose-bag transport when the lid is fully secured, both closures are completely shut, and the center seal is aligned with the chamber divider. Wipe away any liquid around the lid before packing it.

Will the two beverages mix?

No. The center seal aligns with the divider to keep each beverage in its own chamber.

How much does Splitflask hold?

The 30 oz Splitflask has two 15 oz chambers.

What are the dimensions of the 30 oz Splitflask?

It is 9.39 in (238.5 mm) tall. The lid measures 4.42 × 3.97 in (112.3 × 100.8 mm), and the base is 3.02 in (76.7 mm) in diameter.

How much does the 30 oz Splitflask weigh?

It weighs 1.5 lb empty and approximately 3.3 lb with both chambers filled.

Is Splitflask dishwasher safe?

Yes. The tumbler and lid are top-rack dishwasher safe. Hand-washing can help preserve the finish over time.

Is Splitflask BPA- and BPS-free?

Yes. Drink-contact components are BPA- and BPS-free, and every current color/SKU uses the same tested materials.

What is the included lid made from?

Every 30 oz Splitflask comes with its dual straw-and-spout lid. The lid system is made with polypropylene, silicone, and Eastman Tritan™ copolyester. If you want a spare, shop an extra straw-and-spout lid.

What does the independent testing cover?

Reports for current production components cover stainless-steel composition and California Proposition 65 lead/phthalates screening; applicable FDA 21 CFR material testing for polypropylene and silicone components; REACH SVHC screening; and VOC testing for the exterior UV coating. Eastman supplier documentation also supports the Tritan™ TX1001 lid material and cites representative third-party BPA screening.

Does Splitflask fit in a car cupholder?

The 30 oz Splitflask has a 3.02 in (76.7 mm) base diameter. Cupholder sizes vary, so compare that measurement with your vehicle for the best fit.

Does Splitflask have a handle?

The 30 oz Splitflask has a streamlined, handle-free design. Check the product listing for currently available handle accessories and larger models.

How should I clean Splitflask?

Separate the lid and removable parts, then place them on the top rack of the dishwasher or wash them with warm, soapy water and a soft brush. Rinse thoroughly and let every component dry before reassembly.

Why is temperature retention shorter when I carry one hot and one cold drink?

Make sure the center silicone seal on the underside of the lid is aligned with the stainless steel divider. A complete seal reduces temperature transfer between chambers.

What should I check if the lid is leaking?

Fully close the straw and spout, dry any residual liquid around the lid, and align the center silicone seal with the chamber divider. If the issue continues, email hello@splitflask.com.

How can I get replacement straws, lids, or parts?

The straw-and-spout lid is included with every tumbler. You can purchase an extra lid. If a component arrived damaged or you cannot find the part you need, email hello@splitflask.com.

How much does shipping cost?

Every tumbler order includes free standard US shipping. Rates for accessory-only orders and international destinations are shown at checkout.

When will my US order arrive?

Orders process in 1–2 business days. After shipment, standard US delivery typically takes 3–5 business days. We will email tracking as soon as your order ships.

How do I track my order?

We will email tracking details after your order ships. Tracking may take up to 48 hours to update. If it still has not updated after that, email hello@splitflask.com.

Can I change an order after placing it?

Email hello@splitflask.com as soon as possible. We will help if the order has not entered fulfillment, but changes are not guaranteed.

What does the one-year warranty cover?

The Splitflask One-Year Limited Warranty covers eligible defects in materials and workmanship under normal use for the original purchaser. It applies to the tumbler and the components included with it. Proof of purchase is required; exclusions and claim instructions are on the warranty page.

What is the return window?

Eligible purchases can be returned within 30 days. Review the refund policy for eligibility, exclusions, and instructions.

How do I start a return?

Email hello@splitflask.com with your order number. Our support team will confirm eligibility and send the next steps. Review the refund policy for full terms.